How can we help?

How do I delete my account?

You can request account deletion at any time by emailing hello@modefit.ai with "Account Deletion" in the subject line. We'll process your request and delete your data in accordance with our Privacy Policy. You may also find an account deletion option within the app under Profile → Settings.

I'm having trouble signing in. What should I do?

If you're unable to sign in, try requesting a new sign-in link or password reset from the login screen. If the issue persists, email us at hello@modefit.ai with your email address and a description of what you're seeing.

Who is my AI coach?

Your AI coach is powered by MODE and configured specifically by your assigned personal trainer. It reflects your trainer's coaching philosophy, programming style, and guidelines. The AI coaching experience is different for each trainer's clients.

Can MODE replace my doctor or a medical professional?

No. MODE is a fitness coaching tool, not a medical service. AI-generated coaching is not medical advice. If you have health concerns, pain, or a potential injury, please consult a qualified healthcare professional. MODE includes safety features that may surface health-related concerns to your trainer, but this is not a substitute for medical care.

How is my data used?

Your data is used to personalize your coaching experience and to share relevant insights with your assigned trainer. We do not sell your personal data. For full details, please review our Privacy Policy.

I'm a trainer interested in using MODE. How do I get started?

Email us at hello@modefit.ai with "Trainer Inquiry" in the subject line and we'll be in touch.

Something isn't working as expected. How do I report a bug?

Email hello@modefit.ai with "Bug Report" in the subject line. Please include your device model, iOS version, and a description of the issue. Screenshots are helpful.